Leadership: Wily by Nature

VIEWPOINT: Successful senior leaders need the bounce-back resilience of a cartoon character, says Rudi Plettinx, Managing Director of Management Centre Europe, in this twelfth in his series of articles for IEDP:

I’ve just spent the weekend with my old friend Gary. I love Gary. He’s so delightfully old fashioned when it comes to business, and when we talk leadership there’s no one to touch him, he just seems to naturally know how to get everyone behind him - every time. As a leader, I may have had my moments, but for me Gary is the numero uno, the big banana - and he makes it look easy too, getting results and energising people in a way most of us can only dream of.

“How do you do that?” I asked him. “ How do you reach those people, who if they were honest would all like to see you fall, crash and burn, yet, perversely, seem contented to follow you anywhere?”

He paused for a second, then his eyes brightened and he leaned over to me. “You know what they call me in the markets, don’t you?” he asks with a grin on his non too handsome face. I shook my head, somewhat mystified by his attitude.

“Wile E Coyote!” he answered, triumphantly, “like the kid’s cartoon." slapping his hand down hard on his antique desk. “They know that whatever they throw at me. I’ll always be back for more.” I’m like the creature in the cartoon, they can’t kill me off, I’m always still going in the last reel. That’s why the other fella is always looking over his shoulder, because they know I’m out there somewhere and I’ll get that deal done one way or another.”

He adds, “They also know that like the cartoon character I’ll be back next week and the week after that. I can’t be killed off, they need me. I provide continuity, certainty. Sure, a few people may laugh, but I get the star billing. What’s a few bruises, when you always win long-term?”

That got me thinking. Is Gary a good definition of a leader - super hero style indestructibility, but one with real-life staying power?

In reality, although I’m sure Gary hasn’t sat down and analysed this (it’s not in his ‘can do’ DNA to do it), Gary is a real leader in every sense of the word. By his very nature of always being there no matter what happens, he is a rock, a permanent fixture people can relate to and rely on. He can shrug off setbacks, ignore bad news and the disapproval of his peers, and get on with the job in hand. Demonstrating single-minded purpose when all around have given up. He’s also inventive, but most of all, he’s THERE. Rain or shine you know that Gary, if he’s on your side, will be there to see things through whatever the odds are against him pulling it off.

In today’s mixed up and complex world, there are far too many so-called leaders who don’t inspire the confidence they should. No wonder shareholders and institutional investors run for cover, there’s no Gary out there to come to their aid. What we want is a real-life cartoon character who can be blown up in a market bubble, pushed off a fiscal cliff and stretched to the nth degree of credibility and still bounce back. 

For my money that’s my pal Gary. Sadly he’s so busy being there and being successful he doesn’t really see it that way and wouldn’t believe me if I told him. But while everyone is still pointing and laughing at Wile E. Coyote, who’s collecting the winnings?

This column on leadership and organizational development is written exclusively for the IEDP by Rudi Plettinx, Managing Director of Management Centre Europe, the Brussels-based development organization. Have a comment or a question? Engage direct with Rudi Plettinx here.

Think Digital Learning

Ben Emmens

Ben Emmens is a teacher and consultant, specializing in third-world and developing world issues by trying to inject leadership and management skills to create stable, strong institutions.  A former senior staffer at People in Aid, he brings a broad brush of on-the-ground experience to his work with national government international corporations and aid agencies worldwide. Here, he perfects on the uphill struggle to improve management teaching across the developing world.

MCE: We know the world’s a bit of a mess... any thoughts on education as an opportunity to bring more of the world together for a common purpose?

Ben Emmens (BE): ‘Always be learning’ is my motto, and learning has never been more accessible (think digital learning) or more engaging (gamification, the arts, technology) or more affordable (for those who have an internet connection).

When people come together they learn, but it requires first class facilitation and brokering skills, and, in the case of face-to face-learning, it requires access. And most of the fragile or war-torn countries I’m working in to try and broker learning and collaboration have all too real access and connectivity issues. Combine that with an uneven distribution of power (extreme inequality) and fear of change / contentment with how things are, then educators have their work cut out. So a new breed of educators are required with a very diverse skill set.   

MCE:  And at the same time we’re getting buried in a digital overload of mega proportions. What’s your view, Can we learn to switch off and chill out, or has it gone too far for that?

BE: I think platforms such as Slack are innovating with their do not disturb or postpone notification functions but ultimately it requires immense courage on the part of each individual (to switch off) plus the (earned or offered) trust of their manager and directors. This takes us into the realm of organisational culture which as we know is a very difficult thing to change. So  I think that for as long as we have colleagues and managers working across time zones, sending messages at all hours, and expecting instant responses, then all individuals will struggle to switch off.

MCE: There’s another trend – the caring corporation, operating with mindfulness for their employees. Is that a workable, doable model, or does economics get in the way, when the going gets tough?

BE: I think many organisations are realising they need to retain their best people, and that talent shortages are a very real issue. So I am encouraged by the fact that many organisations are taking tangible steps towards flexible working, and towards improving staff care and wellbeing. Some organisations have been able to demonstrate a business case for being more socially and/or environmentally caring and that helps too! Ultimately, treating staff unfairly, or with contempt, and that includes in the supply chain too, is not sustainable in human or financial terms, and we have seen the market ‘punish’ corporations that have supply chain labour issues or that have failed to pay a minimum wage or offer basic benefits.

MCE: Finally, what’s the other work trend you can see emerging? 

BE: It’s getting harder and harder to be geographically mobile as countries tighten immigration laws and entry requirements so whether we like it or not we are having to localise, engage with mono-cultural teams and strengthen local capacity… We’re also having to do much more work remotely / at a distance. 
Add to that the slow automation of more and more lower level jobs and we are likely to see a continued ‘hollowing out’ of the workforce and that will require a different kind of leadership, arguably with more than one specialism and towards that of a more expert generalist... 

The Leadership Grand Gesture

VIEWPOINT: Just occasionally leaders need to make a grand gesture to get their message across, Rudi Plettinx, Managing Director of Management Centre Europe, offers valuable insight on when and how to do it, in this eighth in his series of articles for IEDP:Newly appointed leaders often have a shrinking window of opportunity to get the team they’ve been given to manage on their side. My view is that you need to get their attention from day one, the first hour if at all possible. I think it is vitally important to send a message that will make the organization know you are serious about getting things done. This is particularly true if you are being parachuted into a situation where there is low morale, high turnover or some similar corporate malaise. But getting people to sit up and pay attention sometimes calls for a grand gesture. Something truly memorable. The stuff of leadership legend that will be talked about whenever the business ‘war stories’ are recalled and retold. Just in case you need to make a grand leadership gesture one of these days, here are three real-life examples that might just get you thinking the next time you feel you need to make some instant impact: A newly appointed general manager was sent into an organization where communications had broken down and employees were all suffering from low morale. Day one the manager arrived with a tool box in his hand. As headquarters staff watched open-mouthed, he took out a wrench and a screwdriver and removed the door to his office and had it taken away. The message was crystal clear. “My door is always open, don’t hesitate to come and talk to me.” This dramatic gesture achieved its goal. Within seconds (thanks to the power of email) the whole company knew what had happened at headquarters. This no nonsense, hands-on approach was the beginning of a spectacular turn-around in the organization’s fortunes. Not quite so dramatic, but equally successful, was the manager sent as the new leader of an ailing division of a software provider just before the Christmas period. The day she arrived top management sent a memo to the whole company saying that – due to budget restrictions – there would be no Christmas parties that year. The newly appointed manager tacked up a memo on the notice board inviting everyone in her new division to her Christmas party – which she paid for! Again, it sent an instant message to everyone and was the starting point of a turnaround: which, of course, resulted in a nice, fat bonus for the ‘generous’ manager. Or how’s this for total leadership chutzpah? Sent in to shake things up by his U.S. electronics firm, the new head of Europe sent a very definite message just hours after his plane landed in Brussels. Taken to a Michelin starred restaurant in the city as a ‘welcome to Europe’ gesture by his top 50 managers he came up with a bigger, bolder gesture of his own! He only stayed for the soup, saying, “well guys you may have time for lunch, but I haven’t.” There was more to come. A keen skier, the new boss started each day running up the 20 plus floors to his office as part of his keep-fit regime. His personal team was ‘encouraged’ to do the same. The message, “we are here to do a job and we can’t do that wasting time eating lunch or even waiting for elevators.” For leaders, grand gestures have their place. Only you can’t do them too often. So my advice is save them for when you really need to strike a chord, sending a message that won’t, ever, be forgotten. You’ll also have fun doing it too. Whoever said that leadership shouldn’t be fun? Not me.  Do you have a story about a CEO, or senior manager who made the grand gesture to get a point across ? If so we’d like to hear it. This column on leadership and organizational development is written exclusively for the IEDP by Rudi Plettinx, Managing Director of Management Centre Europe, the Brussels-based development organization. Have a comment or a question? Connect with him via Linkedin.

Leadership in an Age of Convergence

Jens Maier is Lecturer at the University of St. Gallen, Fellow at London Business School (Centre for Management Development) and the Founder of CE Convergence Engineers.

He is the author of “The ambidextrous Organization-exploring the new while exploiting the now”; Palgrave Macmillan; 2015 and will be presenting a keynote session at #MCE55 Event in April (19-20 April 2016). 

Convergence between markets and technologies happens around us. The perfect Storm of ubiquitous Technologies (smartphones, cloud computing, big data, social media and the internet of everything), often characterized as „digitization” is by itself challenging enough. When coupled with a megatrend such as aging population, the implications are felt across most industries.

MCE: You’ve introduced "the ambidextrous leader” as a viable concept and a “must- have” for today’s successful corporation. But doesn’t the evidence indicate that a lot of senior managers can’t use even one hand effectively to steer the corporate boat?

Jens Maier (JM): Sure, there are always exceptions: that individual leaders fail at running the existing business smoothly. However, years of benchmarking, continuous improvement, black belts etc. have helped to raise the professionalism in most industries. Therefore, I have observed that senior managers have become quite proficient at using the hand of “exploiting” the current business.

Now, the perfect storm of technologies such as smartphones, cloud computing, big data, social media and the internet of everything has a huge impact on the future of most existing industries.

This current phenomenon, often summarized as digitalization, creates new competitors in the existing business and is simultaneously offering opportunities for new businesses. Therefore, organizations are challenged to develop the capability of exploration. It is no longer just about playing existing game better, shaping game is now required. In shaping game organizations are fighting for relevance in the next phase of their industry. Witness Nokia and Blackberry fresh in our minds as examples for organizations struggling to move beyond efficiency to stay relevant.

Relevance therefore is the result for an organization’s capability to reconcile exploitation (efficiency in the existing busing business) and successful exploration of new opportunities beyond today’s core business. Organizations have to develop the organizational “bandwidth” to reconcile exploitation and exploration.

MCE: What’s your recipe for getting respect as a leader? What would you mandate/demand that CEOs-in waiting MUST experience, learn, adopt or get enthused about on their way to the top.

JM: Respect is earned and due when a leader can demonstrate both authenticity and adaptability. In the book I use the analogy of the T-model. We find that initially first time team or project leaders tend to repeat the leadership behaviour that brought them success in the previous assignment. If the “hammer” was successful, in the next, larger assignment a bigger “hammer” is being used. This brings leaders success in their functional area of expertise or to stay with the analogy, as long as the challenge presents itself in the shape of a nail... However, we have learned about the high levels of de-railment that take place at the transition from the vertical line of the T-model to the horizontal line, the transition from functional specialist to general manager.

At the level of general management, the CEO role is just the broadest version of general management, a leader has to demonstrate additional competencies such as “influencing”.

This means that the leader has to develop the necessary “bandwidth” of behaviors over and beyond the preference for the “hammer”.

Now, in the current age of “digitization” the need for developing bandwidth in leadership behavior has been added one important new dimension, the requirement to be able to do both “exploitation” and “exploration”.

In their role as leader, individuals are required to prepare their organizations for the future, in short to innovate. Now, as leaders progress in their careers they usually assemble a good track record around exploitation, the continuous improvement of processes and products. However, in the age of digitization, exploration as a key competence has to be acquired. Again the new dimension for increasing personal bandwidth is the competency to do both exploitation and exploration.

MCE: We keep hearing about phrases like soft skills and mindfulness, but it’s a tough, real-world out there. Doesn’t the ambidextrous leader need an iron fist in a velvet glove to gain respect? So how do you reconcile these opposites to be the real leader so many of us want to follow?

JM: This is where the idea of individual bandwidth comes in: There are times when a leader has to apply the iron-fist, or the hammer. This may be necessary to apply exploitation. However, during our times of digitization, when it is important to explore new approaches, the competence to develop a vision, a point of view is also critical. This exploration competence includes winning the hearts and minds of followers, includes influencing inside and outside the organization. This could be described as the velvet glove. This means that leaders have to develop their individual bandwidth to be adaptable to both exploitation and exploration requirements and to stay authentic.

MCE: If you could sum up your book’s message in one phrase that any would-be leaders should keep in mind everyday to repeat as a mantra as they start their day’s work, what would it be?

JM: Ambidexterity is about personal and organizational bandwidth – what do I do today to improve both my personal and our organizational bandwidth.

#MCE55 Event 19-20 April 2016: Accelerated solutions for building organizational relevance and connectivity in a disruptive world.

Read here more why you should come to this event.

Leading Maverick Managers

VIEWPOINT: Innovative thinkers are often mavericks. Rudi Plettinx, Managing Director of Management Centre Europe, says we need them, in this fifth in a series of articles for IEDP: Maverick managers, off-the-wall employees, tortured geniuses – individuals that we have been taught, counselled and warned to leave well alone. Staff recruiters weed them out early in any selection process and any inherited non-conformists get sent packing to the outer limits of the corporate empire. “A new world of work where similarity breeds contempt” Until now, standard procedure seems to have been building organizational cultures filled with like-minded people, none of whom will ever rock the boat, much less capsize it. But, as I keep trying to impress upon my peers, we are leading and managing in a new era of work. A new world of work where similarity breeds contempt and the status quo needs a good shaking up. Why ? Simple. Talent is in ever shorter supply, meaning hiring our preferred people is harder than ever. At the same time, we need to innovate and invent to survive. This means that there is an urgent imperative to think new, radical thoughts about our businesses. And if you want radical thinking where else to go but to the source of all things different – the maverick executive. We’ve all met them, many of us have worked with them. They are the loose cannons of corporate life. Their travelling companions are chaos and confusion, but they may just offer new insights into how to boost a business, promote a product, or smarten up a service line. My argument is that in today’s business world we need these people who think and act differently to ourselves and our plain vanilla compatriots. Only problem with mavericks, you have to know how to lead them! As a leader, the first thing to recognise is that maverick employees need one thing above all else – freedom. Try and tie them down to the rules that the rest of us follow and they will quickly get frustrated and quit. Conversely, if you give them a totally free rein chaos can ensue and others will leave instead! Second thing to take on board is that these wonderful, wacky people need lots and lots of encouragement – amazingly they often have quite a low opinion of themselves and the more you praise their efforts the better they will be. Thirdly, you need to create a climate that can support them without turning off your run-of-the-mill corporate clones – the Bills, Bobs and Bettys, that your recruitment agency would much rather you were hiring. These employees need assurance too (most importantly that you haven’t gone crazy), but they also need to be told that these mavericks are not different; they are part of the team. So, if you want to put some maverick’s into your business, how should you deal with them ? Here’s a few thoughts to get you started. Make them part of the group you lead (be sure they feel valued) and make real efforts to integrate them. However, also spend a lot of face-time with the others in the group so they know what the score really is. Tell your maverick(s) that you welcome their ideas (however weird and wonderful they may be!) and you look forward to them. Above all you want them to make a contribution and feel that they can be as open and as innovative as possible. Set goals and challenges for them. This keeps them focused on what you want, not what they would like to do. Most mavericks have short attention spans and if not watched can wander off and get into trouble. Follow up quickly with their ideas and their actions. It’s all about encouragement. If an idea isn’t worth pursuing say so and move on. But rather than saying “no,” suggest they think about their idea in another way. What you want is positive reinforcement, not a series of turn-offs. However, never say, “It’s a great idea,” where it clearly isn’t. By trying to build up their credibility you will quickly lose your own. Don’t say, “I’ll get back to you,” and leave them waiting days for a response. Say you will consider their idea and get back to them in 24 hours and make sure you do it. And what about conflict ? Well it does happen. Most often because other members of the team can feel sidelined or ignored and take it out on your mavericks. If that happens, confront it. Make it clear what each member of your team is supposed to do – so everyone understands the responsibilities and the roles they play. Don’t play favourites. Properly led, mavericks can play a major role in organizational success. Is it worth the trouble ? If you know why they are there and you can keep them focused, yes it is. Otherwise stick with those cosy clones although that way corporate life will never be as much fun! This column on leadership and organizational development is written exclusively for IEDP by Rudi Plettinx, Managing Director of Management Centre Europe, the Brussels-based learning and development organization. Have a comment or a question? Connect with him via Linkedin.

What makes now a great and successful leaders is not anymore the most important question.

Johan Beeckmans

Johan Beeckmans’s extensive international expertise in leadership, strategy and management development has been built over a 25 year career in key Human Resources roles and senior positions with international companies in the US and Europe. He is also Senior Associate at MCE and he talks about Leadership development. 

How to change the mindset?

What makes now a great and successful leaders is not anymore the most important question. It is about how to change the mindset? This can be done following the four step approach.

• Self-awareness

It is the basis of our knowledge about ourselves. With self-awareness we have a reasonable chance not only to develop good and solid social skills, but to start to change our mindset. Without it, there is unfortunately little chance to change the mindset. It is a journey that requires continuously building and refining a set of skills that allows people to guide, inspire, and work with others as well as making their plan for the “stages” they need to go through. It considers both horizontal and vertical development. 

Great managers have a wide range of competencies to draw on. They understand their strengths and weaknesses, their preferences, what makes them tick, what they avoid and how they learn. They know themselves well. Successful leaders learn from listening to others and from feedback. They are open to listen to feedback and make the necessary changes in their behaviors in order to plan their own stages of development.  And becoming a more complex thinker, they focus on vertical development i.e, the steps to become a more complex thinker.

•  Inspiring the Team 

Great managers and leaders know exactly what their role is in the team. They read the situation and understand what is needed from them. Great managers create a great atmosphere to work in. The manager – and their behaviors – has the biggest impact on team climate.  Team climate affects performance. It affects the amount of effort people in the team will contribute. The more they contribute, the more successful the team will be.  Positive climates encourage extra effort – negative climates inhibit it. High performance climates are characterized by individuals, who routinely do whatever it takes – who exceed expectations. Extended periods of poor climate may cause people to lose faith in the idea that things can improve, leading people to disengage from their jobs and the organization.  

•  Leading in a complex world

One of the things that matter, of course, is our capacity to hold and understand complexity. Leaders need to have the ability for each of us to hold the shades of grey complexity brings with it. Leadership is filled with so many shades of grey, so it matters that we can see those different shades. The complexity does not only comes fro the outside environment, but more so from the internal environment. Successful leader lead with mindfulness in their teams, organizations. This is the only way we can change happen in the organization. The reason that managers at higher levels of development are able to perform more effectively is that they can think in more complex ways.

•   Create your Personal Leadership Brand

Effective managers ask themselves: “What are the demands of my managerial situation?” Then they select the right leadership styles in response to the demands of the situation, considering:

ƒ. the experience and capability of team members

ƒ. the complexity of the task

ƒ. time pressures and resource availability

ƒ. the risks that result from under-performance

ƒ. the organization’s culture or norms.

Finally, they keep an open mind and observe their impact, watch out for changes in the situation that demand a different approach, and assess changes in the climate they are creating for their team.
Managing your personal brand requires leaders to be a great role model, mentor, and / or a voice that others can depend upon.

A major part of leadership development is helping people develop how they think.

How they get to an answer matters more than ever. The focus is on the individual’s responsibility for own development. And it starts with the self-awareness and the ability to change the mindset.  When people are confronted with increased complexity and challenge that can’t be reconciled with what they know and can do at their current level, people have to take the next step. Development accelerates when people are able to identify the assumptions that are holding them at their current level of development and find a way to do something about it.

Where to start? A starting point can come from redefining what is meant by the term leadership. It is not anymore the heroic leader with the 5, 7, 10 traits that makes them successful. Leadership is a process of mobilizing people to face difficult challenges, process of inspiring teams to high performance; process of leading in a complex world and above all to create a leadership brand. Who is the leader becomes less important than what is needed in the system and how we can produce it.

Have a comment or a question? Please comment below. 

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The best route to being a successful leader

A series of interviews with experienced players and experts in human resources and organizational development. Here we ask the questions to professional executive recruiter Anthony McAlister of Thorburn McAlister, a London-based consulting firm, with a worldwide client portfolio in the energy, financial and transportation  sectors.

MCE :You’ve frequently commented that leaders who fail rarely get their top job back. How do you get back on top after a fall?

Anthony McAlister (AMc) : All our research shows that employers value a leader’s sector experience  a great deal more than success.  The rule is, if you fail publicly you must clearly explain what went wrong and what you have learned as a result.  You must also balance the story with ALL the good things you achieved.  However, you must be realistic about your age and length of tenure as it will effect your ability to climb back on the success ladder. You should always have a plan B and – critically -  time limit your job search.

MCE : What’s the best route to being a successful leader, what should you study, what experience should you have?

AMc :Three words – operations, operations, operations.  It’s best  if you come from a general management route, running parts of the business with international experience and a track record of turnaround/profitability.  CFO’s often step up but usually because it’s a safe/cheap/fast option and cost cutting is required.  Unfortunately, as track records show,  they are more likely to reduce shareholder value.

MCE : And the much discussed MBA ( from a good business school ), do you really need it, or should you spend your time and energy on something else??

AMc : An MBA is a useful learning experience, but will never be valued more highly than experience and success.

MCE : And the tendency for corporate leaders to suffer from the need to leave a legacy... what’s your advice on that – does it ever serve a useful purpose.?

AMc : Apart from the a handful of  tech wizzkids I don’t really recognise this. CEOs of public companies are fixated on share price: nothing else matters to the board, the analysts, or the shareholders and, in fact,  themselves. Controversially, emerging research is showing how little real affect CEOs have on their businesses. So, leaving on a high is  perhaps, sadly, just a matter of both luck and judgement.  The legacy that’s unfortunately left is  a declining share price, profit warnings and restructuring.

MCE : Finally, you are noted for your encouragement of women in the C- suite. What’s the biggest obstacle to getting (and staying) on top?

AMc : Traditionally women have been attracted to project-based professions that allow for raising families like accountancy and law.  This is why we see so many female NEDs (non-executive directors) coming from these backgrounds. However, this trend is changing and marketing and business development are now common NED profiles.  But what do we mean by C- suite ?, look at most large public businesses and you will see female HR and Communication specialists prominent in the mix.  But to get to CEO it always comes back to operational experience.  Staying there is easy, (consistently good performance) – most effective  women  leaders don’t seem to  have a problem with this.

Europe’s Cross-border Leadership Emphasises ‘Softer’ Skills

VIEWPOINT: Europe’s emerging leadership style is leading the way. Rudi Plettinx, Managing Director of Management Centre Europe, offers valuable insight in this fourth in a series of articles for IEDP: One of the great aspects of my job is that I get to meet so many people from many different places and professions.  When we meet – often in a leadership development environment – I am regularly asked one simple question: “Tell me Rudi, is it harder to be an effective leader today than it used to be?”  When I reply : “Yes, I think it is,” the same question always follows: “so how is it different ?” Well from my travels and experiences there is one thing that separates today’s leaders (and by ‘leader’ I mean people at all levels in an organization) from those of, say, a decade ago. Nowadays they have to lead in a far more complex world. And much of that complexity comes from the fact that an increasing number of us are leading and managing in a global marketplace. Interestingly, in Europe virtually every business, small, medium and large has an increasing exposure to external influences. While they may not have factories and offices in other countries, most businesses export, import or exchange services on an ever growing cross-border basis. My view is that successful leaders are going to be those that understand today – right now – that the criteria that have worked for us over the last 20 years are not going to be sufficient for the demands of tomorrow. And if I am right, then Europe is quite possibly ahead of the U.S. in getting to grips with this new model. Why? Well the European business model – grounded deeply in sociological orientation – is a much closer fit to these emerging leadership requirements than that of the U.S. where the free-market rules and ‘making the numbers’ is a recurring corporate mantra. (See my blog on ‘Making the Numbers’ published in May) As I move around Europe, I’ve developed some interesting views on how Europe and the U.S. differ as we search out an emerging leadership style. A new generation of leaders realize that to be an effective leader in 2015 requires meeting the expectations of the workforce (insourced and outsourced). To do that consistently requires an emphasis on those more collaborative skills – include persuasion in that too! – that will create respect and involvement within our businesses of tomorrow. As I explained earlier, we may not have paid enough attention as to how this evolution of the leadership skill-set is coming about, but as I travel around Europe and see the on-the-ground reality, I am deeply encouraged by the way the next generation is tackling the leadership challenge. So, today, when I get asked that question, “so how is [leadership] different?” I have a new answer. It goes like this, “Don’t ask me. Look at what you are doing and what you have done. You are leading the changes, so you tell me what’s different, because I need to learn from you.” I have a great job, watching a new generation in a new Europe find new ways to lead. Sure, I and my colleagues can help to put the practice and principles of leadership into focus in a learning environment, but it is in the offices and factories that the basic elements are assembled to create a new leadership focus: one that seems to be grounded in collaboration and mutual reward. Cross-border, cross-functional, cross-industry, cross-cultural, Europe’s business leaders in the 28 member states have rapidly learned a host of lessons that are being put into practical use on a daily basis to manage an emergent economic area. This is creating leaders comfortable with complexity, ambiguity and constant change and challenge. It is going to be very interesting and exciting to see where this journey takes me and everyone else who has a true interest in the concept and practice of leadership, because – while the basic tenets of leadership are constant – we must recognize and welcome the emergence of new ways to take our businesses forward. Leadership is, after all, a competence grounded in understanding and adapting to change. This column on leadership and organizational development is written exclusively for the IEDP by Rudi Plettinx, Managing Director of Management Centre Europe, the Brussels-based development organization. Have a comment or a question? Engage direct with Rudi Plettinx here

"Women constitute half of the talent of the planet."

A series of interviews with experienced players and experts in human resources and organizational development. Here we ask the questions to Elisabeth Kelan, Professor of Leadership at Cranfield School of Management, and a world renowned expert on gender diversity and women in the workplace. She has just published a new study “Opening the Black Box” (*), that  examines the struggle women have to get into top jobs. 

MCE : 50% of the world’s working population are female. Are we ever going to recognize that fact and realize that we are talking about half the talent of the planet?

Elisabeth Kelan  (EK) : It is surprising that is has taken organizations so long to realise that women constitute half of the talent. Many organisations not only realise that they overlooked half of the talent but also that the talent they have been grooming as future leaders is changing dramatically. With the demographic and generational changes the 'Organization Man' who prioritises work over life is no longer a model that organizations can rely on when it comes to talent. This provides a strong impetus for change. 

MCE : Your new study is titled,“ Opening the Black Box”. (*)– We have to ask the question: “is it really worth the effort; isn’t there a better, more useful, contribution that talented females can make to organizations, without hankering after being the CEO” ?

EK : The study looks at how journeys to the boardroom differ for women and men. The research was conducted by Scarlett Brown, a PhD candidate at King's College London, who is funded by the ESRC and by Sapphire Partners an executive search firm specialising in diverse talent. There is currently a lot of focus on achieving at least 25 percent women in FTSE100 board rooms following the Davies review. The Cranfield Female FTSE report shows that we are on track to hit the 25 percent target. The effect on candidates is that it raised the ambition of many women and they now aim for a board seat. While women aim for a board seat, men are more likely to aim for the chair of the board. There is still a difference in ambition and it is important that women not only get a board seat but also take leadership roles on the board. We also found that women received a lot of advice on their way to the boardroom whereas men benefitted from sponsorship - they had power brokers who put them forward for roles. Women and men network in the same ways but get different things from their network. This shows that a lot of work needs to be done to achieve gender balance on boards and beyond.  

MCE :  Do you think, that women who choose a business career get a rough ride from the media and are all too easily stereotyped – any thoughts on how to avoid that?

EK : Women in the media in general get a rough ride. Women are more likely to appear as vox populi but much less likely to be featured as experts. The media thereby perpetuates gender stereotypes instead of providing an impetus for new societal possibilities. This of course affects women in business careers where the focus is often on their private life and their attire rather than their business contribution. Media organisations are waking up to this and some are changing the messages they put out. 

MCE : Do you have any female business women heroes – and why do you respect them ?

EK : We are really lucky today to have a good selection of senior women in business and beyond who are all very different. Just think of women leaders such as Angela Merkel, Ginni Rometty, Christine Lagarde, Hillary Clinton, Marissa Mayer to name but few. All of them have found ways to lead in their unique ways rather than complying with a template. I admire that.  We also should not forget that there are many men who practice leadership in such ways that allow gender equality to flourish. So rather than looking at women as leaders we also need to foster gender inclusive leadership practices in men as well as women. For instance I am currently engaged in a new research project that explores how middle managers practice inclusive leadership. 

(*) You can download the study at : http://www.openingtheblackbox.co.uk

When Leaders Fall Out – Run for Cover!

VIEWPOINT: When ambitious leaders vie for position you must know your people really well and act decisively, says Rudi Plettinx, Managing Director of Management Centre Europe, in this third in a series of articles for IEDP: Mary-Ellen was one tough cookie – she’d had no choice. Always driven, hugely successful, she was the ‘go to guy’ when there was no real guys to go to. When the going got tough, and even the CEO and senior management cringed at confrontation. Who’d they call? Never in doubt, Mary-Ellen was in the frame for everything. She was the ultimate fixer.   But now there was trouble brewing. There was a new wannabe leader in the frame.  The survivor of a failed merger, Anthea was the former chief-of-staff of the president of XYZ corp, whose day in the limelight had come and gone. But she wasn’t about to give up her powerbase all that easily.

They’d met briefly at a post-merger senior management ‘bonding’ session, hated each other on sight and were now in the position of vying for the affections and approval of the new man at the helm – CEO, Richard Smith. In the meeting rooms and corridors of power at HQ, rumours were rife. There was even betting on the outcome.  The newly installed CEO couldn’t let this slide. He had to act FAST to reaffirm his reputation as a decisive decision-maker. The action required now is, to make a considered decision (NOT a knee-jerk reaction), simply based on what’s best for the business and the people in it. The CEO doesn’t want people taking sides here: no time for that. Tackling a mega-people problem doesn’t call for finesse – it calls for a decision. Hours count, not days. New incumbent, Mr Smith has to ask himself some hard questions about Mary-Ellen and Anthea and just do it... It takes just THREE questions: Question 1: Do they contribute? Are they a positive or a divisive force in the business, do they add value? Answer: Mary-Ellen, despite her fearsome reputation, has the admiration of the entire workforce. Anthea is viewed by those who know her as an often prickly personality Question 2: There’s a really BIG thing called loyalty - do they have it? Are they committed long-term? Answer: Mary-Ellen is unquestionably loyal. Everything she does points to that. However, having spent time with her the new CEO reckons that Anthea has huge, unrealised ambitions. The question is, “If she was offered a better job outside the business would she leave?” The answer, on balance, has to be “yes.” Question 3: Are they truly respected by the staff, never mind  their reputation  for toughness? Answer: A quick set of confidential calls and  a good knowledge of both Anthea and Mary-Ellen, convinces that when it comes to respect, business focus and loyalty, Mary-Ellen wins hands down. The result? Anthea left that day. With her track record they’d pledged to find her other employment- and the pay-off helped too. And the outcome? As a leader, CEO Smith’s reputation was not only intact but probably enhanced, and employees, knowing what the plan was, quickly moved on. But why did Richard Smith choose Mary-Ellen over Anthea? Looked at it closely it wasn’t all that hard. From the outset it was clear that Mary-Ellen was just the more committed staff member. Loyal to a fault and fulfilled in her key role. She had done all she needed, she had nothing left to prove to herself. Anthea was an unfulfilled, ambitious person, who wasn’t going to add to what the business needed to grow and prosper. Lesson 1: Always act FAST. Get the bad news over with and leave no time for resentment or recrimination to build. Lesson 2:  Get to know your people really, really well, and understand why they’re ambitious – what truly drives them; what their career goals are; their personal circumstances, and what colleagues think about them? It makes working out those decisions a whole lot easier. Lesson 3: Never, ever let rumours start. Staff love rumours – they’re much more interesting than the truth!.. Fast action kills rumours – DEAD! This column on leadership and organizational development is written exclusively for the IEDP by Rudi Plettinx, Managing Director of Management Centre Europe, the Brussels-based development organization. Have a comment or a question? Engage directly with Rudi Plettinx here.

The 8 typical roles of every great manager

What is the role of today’s manager in this ever changing environment?


The role of today’s manager is even more complicated given today’s ever-changing global environment.  Today’s manager must be able to deal with the complexity and speed of change that is occurring in the organization.
Managers of previous generations did not have to deal with the rapidity, complexity, and frequency of changes that today’s managers must handle. In addition to these changes, a transition to management means that you give up your role as an individual contributor.

To read more about the 8 typical roles of every manager, click here.

The 5 Key A Traits of Every Successful Leader

Create a passion... and your team will bring you to the top.

The role of a leader is getting more complex than it has ever been: the global environment is constantly changing and people have faster and easier access to information.

Today, we expect from leaders not only to communicate, but also to influence and even inspire their people to produce the results they have defined.

Former generations did not have to deal with the level of complexity and frequency of changes.
In addition to these changes, as a leader, you need to adapt your message to the various personality styles of your team members.

Let’s look at these key traits that you need to develop to gain maximum impact in your leadership communications...

To read more, please click here.

First Manage Yourself to Become a Real Leader by Rudi Plettinx

VIEWPOINT: Managing yourself is the first critical step on the journey to being a good leader. Rudi Plettinx, Managing Director of Management Centre Europe, offers valuable insight in this first in a series of exclusive articles for IEDP. 

Jan has been in sales management jobs for many years. When it comes to closing a sale, there are few people better than Jan for coming home with the contract signed and sealed.  His bosses knew that. As long as he beat the plan every six months, no one worried. They were happy and so was he.

Now, whether through oversight or bad luck, the firm has found itself having to promote quite a few people who have not had the benefit of much personal development to get them ready for new responsibilities.

One of the people being promoted was my friend Jan. He had been fingered for the tough job of Central European marketing director – something he neither really wanted nor felt ready for. Listening to him outline his concerns, I was reminded of that old business adage: “many a great salesman has been ruined by making them a marketing director.” I've seen it many, many times. An experienced, able employee, terrified of the next big leap AND equally terrified to say “no,” for fear that would send the wrong signals to the board of directors.

“What can I do?” I thought. The sad part was that Jan wasn't ready, he hadn't been trained or groomed for this. Worse still, it didn't look like his bosses were going to invest any time in getting him some leadership development or updating his marketing skills. They needed Jan on the job from day one.

Jan pleaded to me, “I want this to work out, but I've virtually been my own boss for the last three years. Now I’ve got to work at this really challenging job while having the eyes of the organization on me.”

I thought about Jan’s dilemma for some time. Then, I suddenly realised the best way to help him. What Jan needed was confidence, the sort of confidence that can only come with experience. Also, if Jan was to feel comfortable, he needed to use the very talents he had honed as one of his firm’s best salespeople.

Manage yourself, I reasoned, and you should get a whole lot better at managing others. The idea? Give Jan confidence and establish his reputation as a leader within his business community. The challenges we established were: 

• Take on a dissatisfied customer
• Serve as a team member of a task-force to solve a major organizational issue
• Champion a change your group has been resisting 

The dissatisfied customer: What a great place to begin! In his sales role, Jan had been used to dealing with difficult, irate and downright horrid customers for years. Using all his professional skills, he was able to not only placate the customer, but get him or her to sign an exclusive agreement. This quickly established Jan as a key member of the management team and it made Jan realize that he had skills that translated easily into his new role.

Task-force team member: Always viewed as a bit of an ‘I work alone’ maverick, Jan was not looking forward to his debut as a team member. But by focusing on what he was naturally good at, he got the rest of the team to appreciate his contribution. A seemingly intractable problem, changing age-old working practices at a newly acquired business, was quickly solved thanks to Jan’s ability to persuade and negotiate.

Champion of change: Again, Jan’s ability to see the other side of the picture and put himself in another employee’s shoes made all the difference. By now Jan was unconsciously assuming the role of the leader.

I caught up with Jan a few days ago and he tells me that he is really enjoying the challenges. His natural abilities as a salesperson could be easily transformed into those of a leader. While it may not have been that easy for everyone, the lesson here is to build on what you have – all of us have skills that we can add to any organization. By learning to manage yourself you can also learn to lead others.

This article is one in a series on leadership and organizational development, written exclusively for IEDP, by Rudi Plettinx, Managing Director of Management Centre Europe, the Brussels-based learning and development organization. 

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